Frequently Asked Questions

Frequently Asked Questions

Do mobile repeater kits, or boosters really work?

There are several products on the market that quite frankly do not live up to their promises. However our products set the bar as world-class products engineered for consumers from the same technology implemented by the carriers. They work by capturing a signal with a high gain external aerial antenna. The signal input is fed to the repeater, which in turn amplifies and rebroadcasts a strong and clear signal in your home/office or buildings.

Why do I lose mobile phone signal strength indoors?

There are several factors that affect signal penetration into buildings including construction material (metal, concrete, wood), wall density, number of windows and building height. In addition to the physical construction of the building, poor signal can also be a result of your geographic location relative to the closest mobile mast. Many of our customers live in rural areas where low signal strength is common.

Can a mobile repeater product help my signal?

Most mobile phone users have experienced some sort of cellular network problems throughout the course of their overall mobile phone usage. Lack of signal, dropped calls and poor call quality are all caused by weak signal strength and network congestion. If you experience any of these symptoms in your home/office, warehouse, facility, basement, park, hospital, hall, farm, square, highway, boat, yacht, vehicle or buildings, a mobile repeater product can amplify the weak signal and provide full (4 or 5) bars of reception resulting in a strong, clear mobile signal. The same applies if you experience weak or slow text messaging, 3G broadband, WAP or any other cellular function – a mobile repeater kit can help you. For broadband data services, a mobile repeater will not only increase the coverage area, but it can improve data transfer speeds; unleashing the full potential of your mobile phone or 3G data card.

Please note that a mobile repeater CAN NOT produce a signal in an area where there is absolutely NO reception. However a mobile repeater CAN amplify a VERY POOR signal in turn producing a VERY STRONG signal at the output. One way to be sure if a mobile repeater will work for you is to see if you can locate an area somewhere inside your home or outside in the near vicinity where your cell phone picks up some amount of signal, even if is weak. Here, a mobile repeater product will amplify a very poor signal and produce a strong one at the output. If you have any questions or would like to discuss a solution, please feel free to contact us or visit our worldwide support centers.
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Can I use a mobile repeater product in my home?

Yes, our products are specifically designed for simple installation and can be used in both homes and businesses. Many consumers want to use their mobiles to replace an expensive landline phone, and many more need a stronger signal for their home office.
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Can I use a mobile repeater product in my business?

Absolutely. Most businesses invest a great deal of money in mobile service plans for the benefit of owners, employees and customers. In a business situation, more than anywhere, a mobile repeater solution is a necessity, not a luxury.
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What are the benefits of using a mobile repeater?

The most apparent benefit is improved mobile signal strength. Signal strength is best in the area where the mobile repeater is mounted. For example, when a mobile repeater is installed, an area with an unreliable signal of just 1 or 2 bars can be turned into one with a full 4 or 5 bars of reception. In some cases, people who have no signal are able to create a cellular ‘hotspot’. This increase in cellular reception will result in clearer phone call quality and fewer dropped calls.

Mobile repeaters also improve the signal for broadband data services such as EVDO, HSDPA etc, which will increase the speed at which they work.
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What frequency enhancer do I need?

Most mobile carriers broadcast their networks on either of the 900 MHz or 1800 MHz frequency bands, or both. High-speed data networks or 3G service is broadcast on the 2100 MHz band. Your mobile repeater should match the same frequency as your mobile carrier in order to ensure compatibility. To determine which type of mobile repeater you need, you can contact us, we will recommend the best model to suit your needs. European customers can use the tool easily determine.

 
 

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Can I install an mobile repeater unit myself?

Absolutely. There is no technical expertise required to install your mobile repeater kit. Each kit contains everything needed to improve the mobile coverage in your home/office and includes instructions that will guide you through the simple steps necessary to install your mobile repeater.
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How will my mobile repeater be delivered?

All orders are shipped via DHL express preferential and are normally delivered within 1-4 business days. Your order will be dispatched from our worldwide warehouses (United Kingdom, India, Ireland, Netherlands or Russia) in the way to help lower your cost and you will be forwarded tracking information for the order within 1 working day after it is dispatched. All orders ship to russia will only via ГАРАНТПОСТ, there is no express like DHL, UPS, Fedex or TNT can delivered the orders.
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Do you have a return policy?

Yes, we offer you a 30-day money back guarantee. You may return the mobile repeater for a full refund within 30 days of receipt. United Kingdom returns must be sent to our UK location for processing. To process a return please contact us.

Returned merchandise must include all original components, literature, warranties, and packaging in the same condition in which it was received. Refunds for returns will cover product amount and any sales taxes charged. Refunds will not be made for any postage and handling charges. Returns not meeting these conditions will be subject to a repackaging fee of 20% of the price paid for the product (not including taxes). Damaged merchandise, cosmetically or otherwise, is subject to a restocking fee on a case-by-case basis. If an order has been despatched, it is the purchaser’s responsibility to accept the delivery and return the order per this return policy. Orders that are refused at the designated delivery address may incur a 20% repackaging fee.
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Are all mobile repeaters the same?

Repeaterbooster.com offers different selection of mobile coverage solutions on the market. With our large selection of solutions we guarantee we’ll have the right one for you! Mobile repeater units vary depending on the frequency and power output. Different network providers use different frequencies to broadcast their signals. We carry single band mobile repeaters which work for specific networks, dual band mobile repeaters which work for multiple networks and tri-band mobile repeaters which work for multiple networks plus 3G. Our solutions also vary based on power output i.e. effective coverage area. Our products can provide coverage for small offices and houses as low as 250 sq m and also cover areas up to 2,000 sq m or over such as hospitals, hotels and commercial office buildings. Our solutions are categorized in to Home/Office Solutions or Building mobile repeaters. If you have any specific needs and would like to speak to someone from our Engineering team please contact us.
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What makes our mobile repeater different from the competition?

You can start by reviewing the cooperate ways on our site. We are Number 1 for customer service and pride ourselves on our product knowledge and experience. We are also happy to offer a Price Match Guarantee. We understand that there is competition in our market but we truly believe that our products are superior quality to our competitors. Please note that we were the first company worldwide to sell mobile repeater products in Agencies and Marketing ways, and there have been other companies that have come and go since then. Many of our competitors online have in fact stolen our product branding, tech, part numbers, product pictures, FAQ etc and advertise FALSE information such as 5,000 sq m just only with one kit mobile repeater as they said.

We are the manufacturer and employ a 30 team of staff including technical support and telecoms engineers that are available on hand to answer your questions. We actually manufacture our products and don’t simply buy them from a random companies, you can request visit their factory with their Director. We ensure the best quality products for our customers. Our products are of such high quality that we work directly with the network operators who send their customers to us to solve their coverage needs.
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Are your kits legal?

Essentially, this boils down to the issue of licensing. Ofcom states that a licence is required to operate a product broadcasting in a mobile carriers radio spectrum. The reason for this is to avoid interference in the providers networks. However, as can be seen in Sec 1.2 in the link below, taken directly from the Ofcom website, our products are exempt from such licensing requirements, as they do not cause any such network interference.

http://stakeholders.ofcom.org.uk/consultations/devices/summary


Indeed, many of our customers are referred to us directly from the network providers themselves, reflecting our trusted position within this industry for providing both high service and product quality.
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